The ordered product will be shipped by courier to your delivery address in Italy and abroad. Upon receipt of the products, the courier will request your signature (or that of an adult authorized by you). We do not deliver products to post office boxes. Deliveries are made only on normal working days / hours (not on weekends or public holidays). The courier will make two (2) attempts to deliver the package, signed by the customer. The frequency is two (2) attempts on consecutive days. After the second attempt, a sticky note will be left informing you that the package must be collected at the customer counter within seven (7) days, otherwise it will be returned to us and we will proceed to process the return. In this case, we will notify the customer. The package will be treated as a free return of the customer's order and we will then refund you the products. If not, you can arrange a third attempt by following the instructions on the sticky note.